Last week our service guys were called out to troubleshoot a problem with a Kalatel (now GE) Cyberdome.  This work request was for a new customer.  One of our competitors originally installed the system but the client was not happy with the quality of their installation or the quality of their support.  So, they called us in to help.

Well…..you would not believe what we found!  It turns out there was noting wrong with the camera.  The problem, the power supply that was wrapped in a garbage bag and stuffed into a hand-hole at the bottom of the pole.  Yes, it is true.  One of our competitors (name with held) thought it was appropriate installation technique to remove the weatherproof cover of the power supply, wrap it in tightly in a garbage bag and stuff it into a hand hole.  Don’t believe me.  See for yourself…

KTP-24 Wrapped in a garbage bag

Now, in their defense, the unit would not fit in the hand hole with the cover on so what were they to do?

The sad part about this is the KTP-24 is a weather proof outdoor power supply that, if installed correctly, was perfect for this application.  Because the other company took some short cuts they cost this client down time and a service call.  Just goes to show you, it never pays to take short cuts.  Do it right the first time so you won’t have to do it again.

Do you have an example of an installation nightmare?  If you do, please share.